Customer guarantees

We won’t be beaten on price
If you find the same frame and lens combination cheaper elsewhere within 30 days of your purchase, we will give you back double the difference*.

2 year quality guarantee
All of our frames and lenses are manufactured in accordance with exacting international standards and we believe them to be of the highest quality. If within 2 years of purchase, your glasses have any defects relating to material or production faults we will repair or replace them for you, free of charge.

100% satisfaction guarantee
A pair of glasses is something very personal and you need to feel 100% happy with them. If for whatever reason you have doubts about your purchase, you can bring back your glasses in undamaged condition within 30 days. We will then replace them for a pair of glasses of equal value.

Lifelong service guarantee
At Specsavers Optometrists you can always come in to have your glasses adjusted or professionally cleaned. This service is completely free during the life of your glasses.


* A written quote must be provided within 30 days of purchase. The frame and lens combination being compared must be to the same prescription, from any lens manufacturer. All sale, stock liquidations and clearance items are excluded from the price guarantee. Price Guarantee limited to New Zealand only.