Customer service

Customer promise

At Specsavers, we aim to bring you the highest standards of service and expertise. Our stores are locally‑run by expert optometrists and audiology professionals whose priority is to offer the best in eye and hearing care. That’s why you’ll find this promise in all our stores:

We want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we will put it right. No worries, no fuss.

For further information, please see our customer guarantees or ask in‑store for full details.

Contacting us

If you would like to contact us about the products or services provided to you in any of our stores, please contact your local Specsavers directly, as the team in‑store holds your personal records. This will ensure your query is dealt with as quickly as possible.

Each Specsavers Optometrist store is owned and operated by one or more store directors, who are responsible for daily operations and professional service. Our team in‑store would be happy to speak with you about any queries or concerns you have. Find your nearest local store.

Alternatively, you can get in touch with us through our online feedback form, including the store location and as much information as possible. This will enable us to respond with the minimum of delay.

Customer feedback

Your feedback is very important to us ‑ if you leave your email address during your store visit, we will send you a short questionnaire about your experiences. We would appreciate hearing about your visit so we can ensure you have complete customer satisfaction and improve our service in the future.

New Zealand office

Specsavers New Zealand Ltd, Unit A, 26 Triton Drive, Mairangi Bay, Auckland 0632, New Zealand

Customer promise

Contacting us

Customer feedback

New Zealand office

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