Delivery & Returns

Delivery Timing

Glasses: Prescription glasses are made to order to your individual prescription and can take up to 7 -10 business days to create before being dispatched for delivery. Once dispatched, delivery is typically 2-7 days to major metro and 5-9 days for regional locations. Peak times (such as Christmas), sale periods and public holidays may affect delivery timelines.

Contact lenses: Dispatch for stock orders is generally 1-2 business days and non-stock orders within 7 business days. Delivery is typically 2-7 days from dispatch to major metro and 5-9 days for regional locations. Orders for mixed modalities of contact lenses will arrive in separate packages. Peak times (such as Christmas), sale periods and public holidays may affect delivery timelines.

Express Delivery

Express delivery is available for qualifying contact lens orders (not available on non-stocked contact lens orders consisting of more complex prescriptions including multifocal lenses or toric lenses). Dispatch for stock orders is generally 1-2 business days. Delivery is typically 1-2 business days from dispatch to major metro and 2-4 business days for regional locations.

Tracking NZ

Orders are shipped by NZ Post. To view estimated shipping times you can check the NZ Post website here

Once your order has been individually checked by our team and dispatched for delivery, we will send you an email which will include a tracking link so you can follow your purchase on the NZ Post website here

Returns

We want you to be completely happy with your purchase. If you have any concerns within three months of the date of purchase, we will put it right. No worries, no fuss. If within 2 years of purchase, your glasses frames or lenses have any defects relating to material or production faults, we will repair or replace them for you, free of charge.

How to return a pair of glasses ordered online

If you are unhappy with your selection and would like to try different frames on, we suggest you visit the aftercare store selected during the checkout process and they will be able to facilitate and exchange for a pair of equal value. If you feel that your prescription is not quite right, the in store team will be able to double check the prescription or adjust the frames for a more enhanced fit.

If you have entered the wrong prescription, or would like to return your glasses for a refund within 3 months of the date of collection, please contact our friendly customer service team via our online contact form or call us on
0800 401 269

How to return contact lenses purchased online

If you have entered the wrong prescription, or received a damaged product and would like to return your order for a refund within 3 months of the date of collection, please contact our friendly customer service team via our online contact form or call us on
0800 401 269

Full terms and conditions of purchase can be found here