Specsavers Audiology Customer Guarantee

At Specsavers, we aim to bring you the highest standards of service and expertise. All our Specsavers Audiology stores are locally-run by fully qualified audiologists whose priority is to offer the best in hearing care. That’s why you’ll find this promise in all our stores:

We want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we will put it right. No worries, no fuss.”

For further information please ask in store for full details.

We want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we will put it right. No worries, no fuss.

For further information please ask in store for full details.

Quality, satisfaction and service guarantee

Our hearing aids feature a range of cutting-edge technology and our audiology professionals have been trained to help you select a solution to suit your lifestyle and budget.

We want you to be completely happy with your purchase at Specsavers. If you have any concerns within the first 90 days of the date of your purchase~, we will put it right - no worries, no fuss.

At Specsavers Audiology, you can come in to have your hearing aids fitted and maintained completely free for 12 months*.

Contacting us

If you would like to contact us about the products or services provided to you in any of our stores, please contact your local Specsavers directly. This will ensure your query is dealt with as quickly as possible. Click here to find your local Specsavers Audiology store.

Alternatively you can get in touch with us through our Online Feedback Form, including the store location and as much information as possible. This will enable us to respond with the minimum of delay.

New Zealand Office

Specsavers New Zealand Ltd, Unit A, 26 Triton Drive, Mairangi Bay, Auckland 0632, New Zealand

Find an audiology store

Not finding what you are looking for? See our full list of stores

^*Aftercare includes all fitting, maintenance and follow-up appointments for a 12-month period.

^{^}Customers will be provided with enough batteries to reasonably operate their hearing aids for a 12-month period.

^~We want you to be completely happy with your purchase at Specsavers. If you have any concerns within the first 90 days of the date of your purchase we will put it right. This is in addition to your rights under the New Zealand Consumer Law.

Specsavers Audiology Customer Guarantee

Specsavers Audiology Customer Guarantee

Quality, satisfaction and service guarantee

Contacting us

New Zealand Office

Find an audiology store

Products and prices

What to expect from our hearing service

About hearing

Terms and conditions