Customer Guarantee

Customer Guarantee

Customer Guarantee

At Specsavers, we aim to bring you the highest standards of service and expertise. All our Specsavers Audiology stores are locally owned by fully qualified audiologists whose priority is to offer the best in hearing care. That’s why you’ll find this promise in all our stores:

We want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we will put it right. No worries, no fuss.”

For further information please ask in store for full details.

Specsavers Audiology is rolling out progressively across New Zealand. If you can’t find a store near you, keep your ear out as one could be launching soon!

Find a store

* Aftercare includes all fitting, maintenance and follow-up appointments for a 12-month period.


^ Customers will be provided with enough batteries to reasonably operate their hearing aids for a 12-month period.


~ We want you to be completely happy with your purchase at Specsavers. If you have any concerns within the first 90 days of the date of your purchase we will put it right. This is in addition to your rights under the New Zealand Consumer Law.