Your store visit explained

Your store visit explained

Your store visit explained

When visiting a store at the moment you'll find things are a little different to normal as we're doing everything we can to keep our customers and team members safe.

Advice for at-risk customers

If you have a heightened risk of COVID-19, please let a team member know when you arrive in-store and we’ll take extra precautions to protect you by wearing a face mask.


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Before you arrive for your appointment

Before your appointment, a team member will call to check all your details so that we don’t have to do this in-store when you arrive.


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When you arrive at the store

To keep customers and team members safe in-store, we’re practicing social distancing, thoroughly cleaning test rooms before each patient and cleaning frames and surfaces throughout the day.


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Diagnostic Testing & Optometrist Consultation

We’re thoroughly cleaning each test room before each patient we see and following government guidelines and using protective equipment where required. We’re also limiting the number of people in our consulting rooms to just the optometrist, clinical assistant or audiologist and the patient. However, where a patient is supported by a carer, the carer may also be present in the room if required.


Diagnostic testing

Optometrist Consultation

Frame Selection and Dispense

After your eye test, you will be given a copy of your prescription and a team member will help you choose frames and lenses, or contact lenses, to suit your prescription and lifestyle needs.

They will start with the wish list that you brought in with you, but can assist you with any other frames that you would like to look at on the day.


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When you collect your order

When your glasses are ready for you to collect, the store will contact you via phone or SMS. We have two options for you in terms of collections, you can either do an express pick-up in-store or we can book you in for a collection and fitting.


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Find a store

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