My Behind-The-Ear hearing aid is not producing sound, what can I do?
If you find that your Behind-The-Ear hearing aids aren’t working properly, watch our video and try some of these techniques at home. If you are still having trouble, visit one of our audiology professionals for a maintenance check.
- First, restart the device by opening and closing the battery door, making sure the door is firmly shut. The hearing aid is switched on when the battery door is closed.
- Replace the battery using a magnetic tool. Place the battery in the door and close the door making sure it is firmly shut.
- Clean the earmold and tubing. Wipe the hearing aid using a clean dry cloth. Using the brush provided with your hearing aid, remove any wax or debris from the earmould and main device.
- If there is any wax in the tubing of the ear mould, detach the tube from the body of the hearing aid and carefully clean it out with a blower tool like this one. or by gently blowing through the tubing. Reattach the earmold to the device.