My In-The Ear hearing aid is not producing sound, what can I do?
If you find that your In-The Ear hearing aids aren’t working properly, watch our video and try some of these techniques at home. If you are still having trouble, visit one of our audiology professionals for a maintenance check.
- Replace the battery, open the battery door, and remove the battery. Place a new battery in the door and close the door, making sure it is firmly shut.
- Clean the hearing aid, by wiping the hearing aid using a clean dry cloth. Using the brush provided with your hearing aid, gently remove wax or debris from the device.
- Replace the filter. If you are not comfortable changing the filter, visit an audiology professional in store and they will assist you with this.
More help in store
If you need more help, you can contact us by searching for your nearest store below. Just type in your postcode, city or town.