Help and frequently asked questions

My Receiver-In-Canal hearing aid is not producing sound, what can I do?


If you find that your Receiver-In-Canal hearing aids aren’t working properly, watch our video and try some of these techniques at home. If you are still having trouble, visit one of our audiology professionals for a maintenance check.

  1. Restart the device by opening and closing the battery door.
  2. Replace the battery, open the battery door, and remove the battery. Place a new battery in the door and close the door, making sure it is firmly shut.
  3. Clean the hearing aid, by wiping the hearing aid using a clean dry cloth. Using the brush provided with your hearing aid, gently remove wax or debris from the device.
  4. Replace the filter. If you are not comfortable changing the filter, visit an audiology professional in store and they will assist you with this.