Glasses repairs & adjustments

If you have received your new glasses and they aren’t a perfect fit, our full adjustment and dispensing services are available in-store. Please call your local store to arrange a time to go in for a fitting or adjustment.

Our full adjustment and dispensing services will be available when stores re-open fully. For any urgent assistance in the meantime, please call your local store

If you aren’t sure how to fit your new glasses yourself, we have some tips to get you started until you can get in store for a professional fitting

  1. Open the box and check that you have everything: glasses, lens cloth, case and lens cleaner
  2. Follow the BEST principle to check the fit of your glasses:
    • Bridge: check the glasses are sitting comfortably, not too high or tool low on the bridge. Adjust the nose pads if necessary.
    • Eyes: check your glasses are position so that your eyes are centred within the frame.
    • Sides: check the arms fit comfortably, not too loose or too tight. Adjust the arms if necessary.
    • Temple: check that your frames follow the contour of your ear.
  3. Check that your vision is clear when wearing you’re new glasses, and if not, contact your store.
  4. Clean your glasses and wear them!

With a little heat you can tighten up your glasses, so they fit more securely on your head.

  1. Place your glasses down on the table and cover with a lens cloth
  2. Heat the arms with a hair dryer or warm water for 5 seconds
  3. Hold the frame and bend the arm inwards, but be careful: don’t apply too much pressure otherwise the arm will snap
  4. Cool the arm in water once you’re finished adjusting
  5. Try the glasses on and repeat the above steps if they’re still too loose

With a little heat you can straighten up the bridge on plastic glasses.

  1. Place your glasses down on the table and cover with a lens cloth
  2. Heat the bridge with a hair dryer or warm water for 5 seconds
  3. Hold the front of the frame and twist, but be careful: don’t apply too much pressure otherwise the bridge will snap
  4. Cool the bridge in water once you’re finished adjusting
  5. Try the glasses on and repeat the above steps if the bridge is still twisted

You can adjust the angle of the nose pads on your glasses.

  1. Put your glasses on and check if the nose pads are sitting flat against your nose
  2. If not, grip the nose pad and angle it gently so that it sits flat
  3. Test your glasses to make sure they fit comfortably
  4. Repeat the above steps if necessary
  5. Clean your lenses

If spare pair not available, contact your local store

  1. Take your glasses off and inspect the nose pad arm
  2. Take off the old nose pads
  3. Attach the new nose pad to the nose pad arm
  4. Adjust the nose pad to fit firmly and flat on your nose
  5. Test your glasses and repeat the above steps if necessary

You can tighten the screws on the arms of your glasses if you find they’re feeling loose.

  1. Find a precision screwdriver, which you can order online from a hardware store if you if you don’t already have one
  2. Place a cloth over the lens and find the loose screw
  3. Rest the frames on a bench for support
  4. Position the screwdriver vertically above the screw and tighten until resistance is firm
  5. Clean your lenses

With a little manual adjustment, you can straighten a bent frame.

  1. View the frame from the side
  2. Identify which side needs adjusting
  3. Apply gentle force and don’t try to adjust it all in one go
  4. Place the glasses upside on a flat surface and make sure they lie flat
  5. Try on your adjusted glasses