We want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we will put it right. No worries, no fuss. For further information, please see our customer guarantees or ask in‑store for full details.
In‑store, we have a full range of tools & equipment necessary to perform routine adjustments so that your frames are the perfect fit for you. Can't make it to a store? There are some ways to repair or adjust your frames from home.
Caring for your glasses
Use both hands
Always remember to use both hands to take your glasses off to help maintain their original shape.
Keep lenses clean
Your lenses need love too. Use our specially formulated cleaning spray, included with your new glasses.
Use a microfibre cloth
Regular cloths can scratch your lenses, so it’s best to use a clean microfibre cloth.
Keep out of the heat
If it’s a hot day, it’s even hotter inside your car. Lens coatings don’t love the heat, so keep them away from places like the dash of your car.
Use your glasses case
“If they’re not on your face, they’re in the case.” Always carry your glasses in their case. This ensures your lenses won’t get scratches from placing face‑down on hard surfaces.
Wear and care FAQ's
Adjusting to new glasses, whether you've switched to a new prescription or are wearing them for the first time, can be a challenge for some people. Head over to our "Getting used to new glasses" page which answers most of the common queries we get asked from first time wearers to lifelong wearers with new frames or lenses.
It is important that your specs fit you correctly as if they fit poorly, it can affect the quality of your vision. For example, if you are short‑sighted and your specs are further away from your eyes than were intended, you may feel that your specs are weaker than they should be. If you are long‑sighted you may feel that your specs are too strong. Both these situations need to be remedied, so you should return to your optometrist to adjust your frames as soon as possible.
Yes, you can visit any Specsavers store for assistance with your glasses.