Help and frequently asked questions

What are your delivery options?


Orders and deliveries for both Standard and Express services are processed Monday to Friday excluding public holidays.


For stocked items, orders via the standard delivery service will normally be delivered within 2-5 business days of dispatch.

Processing and delivery times for orders consisting of more complex prescriptions, such as those for multifocal lenses or toric lenses may extend beyond 5 business days.


Stated delivery timeframes for both the standard and express delivery services are likely to be extended during seasonal holiday periods such as Christmas, Easter and Chinese New Year.

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