Help and frequently asked questions

How do I insert my Behind-The-Ear with ear moulds hearing aid?


Follow our step by step video guide on how to insert your Behind-The-Ear with ear moulds hearing aid. If you are still having trouble, please visit one of our audiology professionals.

  1. Hold the earmould between finger and thumb with the part that sits over your ear facing you and place the earmold into your ear
  2. Tuck the body of the hearing aid behind the ear. Make sure the earmould is tucked properly under the crease in the ear
  3. The mould should feel secure and comfortable in your ear, as it is made to fit your ear shape
  4. If you hear a whistling sound the hearing aid may not be inserted correctly, try inserting it again.